Customer and employee satisfaction should go together like peanut butter and jelly. Having happy customers and healthy employees skyrockets your chances of success as an organization. A quadrant system, like the one above, provides a helpful illustration of the value of two variables and gives us...
Confident humility is a characteristic described by Adam Grant in his new book, "Think Again: The Power of Knowing What You Don't Know". Grant writes, "The most effective leaders score high in both confidence and humility. Although they have faith in their strengths, they're also keenly...
Unless you work by yourself, you have relational workplace challenges because every organization does. Where two or more are gathered, challenges exist! To minimize the damage of these challenges we have to first be aware of what they are.
1. Avoiding difficult conversations
People avoid...
I have always been a big fan of Gregg Popovich, head coach of the San Antonio Spurs. He's had long-term success, is hilarious (if you like dry sarcasm), has disciples all throughout the NBA, and from all accounts, he leads in a way that helps human beings be more human. Doesn't that sound like...
When Tom Brady was asked by host Jim Gray whether he thought it would be important to win a championship without Belichick, Brady responded with, “I never once in my life thought about that.”
Brady added to that, "I don’t think that’s an argument that I ever wanted to...
Don't treat others how you want to be treated. Wait, that's confusing. Doesn't that go against what you learned in kindergarten? Let me explain.
The golden rule, as it is often referred to, is an excellent ethic when we think about things like respect, dignity, and kindness. If you are choosing...
Knowledge is good, but habits happen! In fact, a recent study out of Duke University tells us that 40% of what we do in a day is done out of habit. Said another way, you don't decide on 40% of what you do in a day. This is why we might know how to eat healthily but find ourselves eating the same...
The events of 2020 within our culture have been so challenging! A pandemic leading to economic crisis followed by racial injustice protests segueing to a very contested election topped off with a riot at the U.S. Capitol Building. As humans we need to be able to talk about these things but...
My favorite restaurant is Grammercy Tavern in New York City. The first time I went was with my brother-in-law because it was his favorite restaurant. That's their goal, to be your favorite restaurant because you can't argue with someone's favorite. The food is delicious, the atmosphere is...
"Dad, are you ok? You seem stressed." I replied, "I don't think so." As I was scanning the table I could see that others thought the same thing. "You just seem like you are on edge," my daughter said. "Huh, I guess I am. I wonder why?"
There's a lot happening in the world right now! Covid...
It’s really hard to end up at the same place if you only have similar destinations in mind. I remember when a new Starbucks had just opened up in the next town. My friend and I agreed to meet for coffee. I went to the Starbucks we usually went to and she went to the new one. A few minutes...
